Page Loader

Privacy Statement




Introduction

This website, My Orders, is owned and operated by Medtronic Limited.

In this Privacy Statement, we describe how we protect and use information that we gather through this website as permitted or required by law. This web site is based with Medtronic in the United Kingdom.

This Privacy Statement does not apply to the other Medtronic web sites. You should review the Privacy Statement posted on those other web sites when you visit them. This web site and this Privacy Statement are subject to applicable European laws and regulations.

This Privacy Statement was last updated in on April 1st, 2014. We may change this Privacy Statement at any time and for any reason. If this Privacy Statement is revised, the most current statement will be posted on this web site. We encourage you to review this Privacy Statement each time you visit the web site.

By using this web site, you agree to the terms of the most recent version of this Privacy Statement. Please read our Terms of Use to understand the general rules about your use of this web site.

When we use the words we or our, we mean Medtronic.


When does this Privacy Statement apply?

This Privacy Statement applies when we collect and process personal information directly from the person who the data identifies, or indirectly from someone else (or company) that identifies another person. Therefore, when we use the word "you" , "me", and "I" in this Privacy Statement, we mean the individual whose personal information we are collecting and processing.

This Privacy Statement does not apply when we process information:

  • About our employees in the scope of their employment relationship with us
  • Where we have given other disclaimers, policies, terms of use, or other notices indicating that this policy does not apply, or that a different policy or notice does apply
  • That does not identify you as an individual person, including to personal information (which we define below) that we have de-identified, so that it no longer can be used to identify you

What is data processing?

Data processing is any set of operations involving personal information, whether or not by automatic means, including collecting, using, disclosing, adapting, altering, correcting, retrieving, combining, blocking, erasing, transferring, destroying, recording, organizing, storing, and using personal information.

We will always process personal information:

  • Confidentiality and fairly
  • Appropriately, according to the statements we make
  • Lawfully, in accordance with applicable data protection laws, directives, regulations and principles

What is personal information?

Personal information is information relating to you that we can use to specifically identify you, such as your:

  • Name
  • Telephone Number
  • E-mail Address
  • Date of birth
  • Address
  • Social security number or other national identifier
  • Account number
  • Any other information that identifies or could identify you and relates to you

Some types of personal information are sensitive information. Sensitive information is defined below. In this Privacy Statement, when we use the phrase personal information, we include sensitive information unless we specifically state otherwise.


When and how does Medtronic collect personal information?

Medtronic may collect personal information in a variety of ways. For example:

  • We may collect personal information about you in the course of engaging in commercial transactions with you.
  • In some places on our web sites you have the opportunity to send us personal information about yourself. For example, you may fill out a registration form, a survey or an e-mail form and you may elect to receive educational material about our products and therapies.
  • You also may choose to allow us to personalize your visits to the web sites, in which case we will ask you for certain personal information to make your visits to our web sites more helpful to you. When this information is combined with the non-personal information that we collect through cookies, (defined below) we will be able to tell that you have visited our web sites before.

How does Medtronic process personal information?

We may process your personal information:

  • To perform a contract or for contract negotiations with or about you
  • To respond to your requests and enquiries
  • To contact you by mail (or in other ways with your permission) with information that might be of interest to you, including information about clinical trials and about our products and services and of others
  • For analytical purposes and to research, develop and improve programs, products, therapies, services and content
  • To remove your personal identifiers (your name, e-mail address, social security number, etc). In this case, you would no longer be identified as a single unique individual. Once we have de-identified information, it is non-personal information and is not subject to this Privacy Statement
  • To personalize your access to our web sites, for example, by telling you about new features that may be of interest to you
  • To enforce this Privacy Statement and otherwise protect our rights or property
  • To protect your vital interests or someone else's health, safety or welfare
  • To comply with a law or regulation, court order, or other legal obligation
  • For our other legitimate interests, unless such processing will unfairly prejudice your rights or freedoms
  • In other ways to which you consent

What is sensitive information?

Sensitive information is personal information revealing or relating to your health (e.g., your blood glucose levels), your racial or ethnic origin, religious or philosophical beliefs, sex life, political affiliation, or trade union membership.


Will medtronic collect or process sensitive information any differently than other personal information?

Medtronic will only collect and process your sensitive information:

  • In ways for which you have given your explicit consent
  • To protect your vital interests, in cases where your explicit consent cannot be given or reasonably requested
  • According to national law
  • Where the processing is necessary for medical purposes and we are, under the circumstances, under a duty of confidentiality equivalent to the duty of confidentiality of a health professional
  • To establish, exercise, or defend a legal claim

For example:

  • We may collect sensitive information about you when processing and fulfilling your product or services orders, when providing technical support for our products and services.
  • We may collect sensitive information about you when we receive questions and suggestions about our products and services or taking reasonable actions to improve customer service.
  • We may collect sensitive information as required by the U.S. Food and Drug Administration, European, and other governmental authorities in order to assure safe and effective use of our products and services.
  • We may collect sensitive information directly from you, when you voluntarily provide it to us.

Will medtronic ever use personal information to contact me with marketing messages?

We may contact you periodically in person, by e-mail, by fax, by mail, or by telephone to provide information regarding programs, products, services and content that may be of interest to you, unless you advise us that you do not wish to receive marketing or market research communications from us. If applicable law requires that we receive your explicit consent before we send you certain types of marketing communications, we will only send you those types of communications after receiving your explicit consent.


Does medtronic share personal information with third parties?

Medtronic will not share your personal information with an unrelated third party without your permission, except as otherwise provided in this Privacy Statement.

In the ordinary course of business, we will share some personal information with companies that we hire to perform services or functions on our behalf. For example, we may use different vendors or suppliers to ship our products. In these cases, we provide the vendor or supplier with information to process your order such as your name and mail address. In all cases in which we share your personal information with a third party, we will not authorize them to keep, disclose or use your information with others except for the purpose of providing the services we asked them to provide.

We will not sell, exchange or publish your personal information, except if this required in conjunction with a corporate sale, merger, dissolution, or acquisition.

We may disclose your personal information in response to a court order, subpoena, if otherwise required by law, or to authorized public health officials (or a government agency collaborating with such officials) to carry out public health activities (e.g., government officials who are responsible for controlling disease, injury, or disability). We may also release your personal information to government agencies authorized to conduct audits, investigations, and inspections of our facilities or privacy practices. These government agencies can monitor the operation of the health care system, or compliance with government regulatory programs or civil rights laws.

We may disclose your personal information to third parties if we feel that the disclosure is necessary to:

  • enforce this Privacy Statement
  • protect our rights or property
  • protect someone's health, safety or welfare
  • comply with a law or regulation, court order, or other legal process

Will medtronic transfer personal information about me to countries other than the country where i am located?

Medtronic may transfer information out of the country in which it was collected to any country or territory in the European Economic Area and to any other country that is recognized by the European Union as having adequate privacy protections. We will transfer information to other areas only if:

  • the transfer is necessary for the performance of a contract between you and Medtronic or for pre-contractual measures taken in response to your request; or
  • if you consent to the transfer; or
  • if the data will be adequately protected in the other country, by contract or other protection

Medtronic has arrangements with all of its offices and affiliates that assure that personal information transferred among Medtronic companies is adequately protected, including transfers of personal information (which may include sensitive information) to Medtronic companies in the United States of America.


What about the security of personal information?

We use reasonable physical, administrative, and technical safeguards to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. We also restrict access to your personal information to those employees and contractors who need to know that information to do their jobs. You should keep in mind that no Internet transmission is ever 100% secure or error-free. In particular, e-mail sent to or from us may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.


How long will medtronic maintain my personal information?

We will not keep information for any longer than is required. In many cases, personal information must be kept for considerable periods of time in order to make it available as and when questions or disputes arise. Retention periods will be determined for each personal information that is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable opportunity.

We will continue to treat your personal information in accordance with this Privacy Statement so long as we retain it.


Our web site may contain links to web sites operated by other parties. We provide the links for your convenience, but we do not review, control, or monitor the privacy practices of web sites operated by others. We are not responsible for the performance of web sites operated by third parties or for your business dealings with them.

Our web site may also contain links to other web sites operated by Medtronic. This Privacy Statement applies only to this web site, and there may be slight variations in the Privacy Statement as posted on other Medtronic websites. Therefore, whenever you follow a link from this web site to another web site, even to another site operated by Medtronic, we recommend that you review that web site's privacy practices.


Cookies

Medtronic may use cookies on this web site. Cookies are text files we place in the browser files of your computer when you visit. The cookies may be stored on your computer's hard drive. The information that we collect using cookies is non-personal information. We will not allow third parties to place cookies on our web sites.

The table below explains the cookies we use and why:

COOKIE NAME PURPOSE
BIGipServer Cookie used to keep the site access on the same server for the duration of the visit. It contains the encoded IP address and port of the destination server.
JSESSIONID Cookie used for session tracking.
legalcookiewww.medtronic.co.uk Cookie to determine if cookies have been accepted.
_utma Cookie used by Google Analytics.
_utmb Cookie used by Google Analytics.
_utmc Cookie used by Google Analytics.
_utmz Cookie used by Google Analytics.
_utmt Cookie used by Google Analytics.

If you want to learn more about cookie preferences, please visit the following website: http://cookieok.eu/cookie-rules-regulations.


Your data protection rights

You have the right:

  • to access information about yourself stored by us and its use
  • to rectify, block, or delete your personal information
  • to refuse direct marketing calls or mail
  • to remove your data from a direct marketing list

How to contact Medtronic

We strive to keep our records of your information accurate. If you ever notice that your information is not complete, accurate or current, or if you have any questions or comments about this Privacy Statement, please contact us at:

Medtronic Limited
Building 9, Croxley Green Business Park, Hatters Lane, Watford, Hertfordshire WD18 8WW

Tel. 01923 212 213