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Help and Support


Please find below Answers to Frequently Asked Questions.

If you are unable to find your support topic listed here, please Contact Us for more assistance.




My Account

User Roles

    • Administrator - responsible for new user creation, assigning user roles and verifying/approving account access.

    • Purchaser - allows for order creation, access to current pricing, view order history, track shipments and print invoice copies.

    • Viewer - allows access to view order history, track shipments, and print invoice copies.

Order Status

Order Tracking

    • Locate the order in the View Complete Order History list or enter a search term from the View Orders tab on My Dashboard. Within Order Details, click the + sign next to the items you wish to track.

    • Tracking online is only available for orders placed through the portal.

    • If an order is placed via another channel please contact Customer Services.

Item not available

    • The product may not be available on myorders.medtronic.com. Products currently available on the site include:

      • Cardiac Rhythm Disease Management (Pacemakers, defibrillators, etc.)

      • Structural Heart (Heart valves, rings, bands, cannulae, perfusion products, etc.)

      • CardioVascular (Stents, balloons, catheters, etc.)

      • Neuromodulation (Pain pumps, stimulators, gastrointestinal products, or Lioresal)

    • If the item you are looking for falls within one of these categories, it's possible the item is obsolete and has been discontinued. If you need further assistance locating a product, please Contact Us.

Business Hours

Overnight Orders

Returns or Repairs

    • Go to Order Details either by locating the order in the View Complete Order History list or by entering a search term from the View Orders tab on My Dashboard. On the Order Details page, click the Request Return button and fill out the form. Provide details in the Reason for Request section to ensure Customer Service has enough info to research and process your request. All Return or Repair Requests are subject to the Medtronic Return Policy.

Order Discrepancies

Pending PO (Purchase Order)

Invoices

    • Go to Order Details either by locating the order in the View Complete Order History list or by entering a search term from the View Orders tab on My Dashboard. On the Order Details page, click the Invoices tab to view a list of invoices available for download (PDF files).

    • You can also submit a request for Multiple Invoices on the View Orders tab on My Dashboard using a date range or list of order numbers.

Notifications

Check Out

Webpage Not Available Error Message

    • This issue is with a Chrome Frame plugin installed machine. On such a machine, when you click on the Invoice link for the first time, it will display this error message. If you navigate back to the previous page and click the link a second time, it should open up the invoice. This Chrome Frame plugin is no longer supported by Google, but some users may still have it installed on their machine.